1 reviews | Active since Jan 2013
Premier Bankers are ineffective, non-responsive
I recently traded some shares, and I am waiting for the funds to be paid into my account.
This was a few days ago, and nothing has happened. I have sent messages to the premier banking group, and have had no response.
How long does it take for someone to assist me?
I have tried calling all morning, have left numerous messages, yet no response, no call-back, just silence.
What is a customer supposed to do now?
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Private Clients and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints Team
*** (option one)