1 reviews | Active since Feb 2017
Premier banker - Worst Service(Unauthorized debit orders)
<p> I received two unauthorized debit transactions (31 Jan 2017) with contact number ********** 750 with description <br />Absa Payment Exchange P.lt that debited at R98.00. I logged a complaint with FNB on the 1st Feb via Premier Banker channel to ask for the transactions to be reversed as I did not authorised them. Received a response from Premier Banker Nkululeko Shushu who rep**** that I "should note these transactions are from ABSA and their contact number as per desrcription are ********** 750".</p> <p> </p> <p>Reference number is CRM: ********** ********** 4 of the reply from FNB. It is sad that FNB has had so many unauthorised transactions from the same number ********** 750 and they are doing nothing about it and they expect me to reverse the transactions on my own even when I notified them of this ********** debit.</p> <p>I have been with FNB for over 20 years never changing a bank but if by the end of this week this has not been solved I will definetely move to Capitec Bank. This is the worst service I have ever received from FNB in those 20 years and I am disgusted with their response.</p> <p>How could FNB allow 2 debit orders of R98 from a suspicious company/number and are not doing anything about it and Hellopeter is full of this unauthorized transactios from ********** 750 number.</p> <p> </p> <p>Hellopeter should introduce another rating star that represent zero (Beyond Terrible) for companies like FNB for treating their loyal customers like ***</p> <p>From</p> <p>Disgusted Customer </p> <p> </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I was contacted by Lerato from FNB who was very helpful and professional in helping with the reversal of the debit orders. She has escalated the complaint and hopefully everything will come to a satisfactory conclusion.
Thank you Lerato
I was contacted by Lerato from FNB who was very helpful and professional in helping with the reversal of the debit orders. She has escalated the complaint and hopefully everything will come to a satisfactory conclusion.
Thank you Lerato
