IL
Ivy L
1 reviews | Active since Sept 2013
03 Dec 2019, 07:34
PREMIER BANK SLA broken!
"PREMIER BANK" - Does not keep promises and adhere to their own SLA! I emailed my "Premier bankers" on THURSDAY and received an automated response with case number CAS-***-H9B6G2, saying they will be in contact within 48 hours. I'm still waiting. From Thursday until today, more than double the time they promised. What happened to customer service?
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2019, 11:21Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply03 Dec 2019, 11:21
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***