Premier account worth less than a savings account

I have been a client of fnb since 2008 i opened my company account there i jad an excellent profile then came covid and they threw me to the sidewalk leaving me to the mercy of the financial ruin covid spread. Being the person i am i continued to make arrangements and payments i still am and funny part is i am paying what they told me to pay not what i can afford i requested they change my account back from a premier account to a savings account to save on account fees but this apparently is not allowed when i received my new credit card my account was bloked acording to them by sars but sars carries no knowledge of this 1 year later they shddenly open the credit card and start to subtract monthly installments from my old premier account so i am now billed excessive bank fees because i have an elite account even though no one is able to assist me i am charged insuffiecient fund fees because the account is in active i am being charged intrest on outstanding amount which now does not go off because i cannot close the account or transfer the debit order to another account...... FNB you are in line with eskom and telkom bitten of way to much to chew becarefull when you start to choke. Thankyou for putting me in this position you really show a great sense of charechter when it comes to loyal customers