ZG
Zenande G
1 reviews | Active since Sept 2016
27 Mar 2019, 11:25
Premier account - Poor Service!
I have Premier Cheque account now I’m beginning to regret signing up with FNB their service is appalling.
There was a ********** debit transaction on my account I have sent countless emails and no assistance. My fear is there is no security with this bank as this is the 2nd time this has happened.
I am currently out the country and I have stated this already in writing however they seem to not care if they can’t reach you via mobile.
Highly disappointed at the lack of professionalism of FNB. Especially the Premier Banking Service of which I am paying for every month.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Mar 2019, 12:35Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply27 Mar 2019, 12:35
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards,
Hello Peter Complaints Team
*** (option one)