1 reviews | Active since Mar 2016
Premier account not worthit
I am paying my monthly fees every month. I am a premier card holder which enables me to get services 24/7. But I am utterly dissapointed in the services. I have to wait almost 30minutes to be assisted. When I finally get somebody to chat then they i wait and wait for reaponse only to get a system message that I did not respond. You are terrible! People stay away from this premier account. It is nothing extra.
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***