Premier account doesnt give premier service

Opened a Premier Cheque Account and i regret it. Fnb keeps telling me the account is active. I transferred money into the account but now i cant do my daily banking. The account is frozen. Everytime i call they ask me the same questions, its like no-one pits comments on the system?

Nedbank was never this difficult to get an account activated. I regret trying to bank with your company, the service is unacceptable & unforgiving. Its basically trash. I have emailed my I.D and proof of adress because someone eventually told me that it wasnt received the last time i emailed it.

Fnb needs to unfreeze this account so can transfer my money back to a proper bank that gave me fantastic service & knows how to behave. Im not impressed with fnb, and i cant see myself continuing to bank with you guys just incase you pull another stunt like this with my salary. No thanks.