Premier account disappointment

<p>I would like to express my utter disappointment in the lack of service received from the dedicated team of Premier Bankers, since I was upgraded from a Gold to Premier account.<br /> <br />I have sent numerous mails to ********** with no responses. I have even submitted requests via the call me back form online, only receiving responses, that the requests have been forwarded through to the Premier Banking department but nothing further. What astonishes me is, the mails were requesting more info regarding moving all my business to FNB, i.e. car and home loan and cellphone contract. If this is the type of service that FNB offers their Premier clients, I am seriously doubting whether I would still consider doing this move.<br /> <br />Furthermore, I am confused as to what the benefits are of moving over to the Premier account, as since I have moved over, my eBucks reward level has been downgraded to level 1 (5% discount, attached) and I was told the contrary when doing the application.<br /> <br />Should I be considering taking my business elsewhere?<br /> <br />I expect a senior banker/manager to attend to and resolve my very valid queries soonest.</p>