Premier Account Closure Delayed Despite Multiple Requests – Monthly Fees Still Being Charged

I logged a request to close my Premier account on 8 April 2026 with First National Bank. The request was logged by Dieketseng.

I followed up on 15 April 2026 and was informed by Kopano that the request was still in progress. Between 15 April and 4 May 2026, I continuously followed up and was repeatedly told the matter was still being handled by different departments, with no resolution.

On 15 April 2026, I also requested that my revolving facility be delinked and the debit order moved to my Easy account. Despite my request to close the account, there was still an attempt to debit the revolving facility on 30 April 2026, which failed due to insufficient funds.

On 4 May 2026, I received confirmation that the debit order had been moved to my Easy account.

However, the Premier account remains open, and I know I will still be charged the monthly account fee on 5 May 2026, as this is the scheduled billing date.

Seipati Mokgele also emailed me on 24 April 2026 promising feedback, which I have not received to date.

I am now being charged R275 despite requesting closure of the account on 8 April 2026.

My question is: why am I being charged for an account I requested to be closed weeks ago?

I request immediate closure of this account and reversal of the monthly fee. If this is not resolved urgently, I will escalate the matter to the National Financial Ombud Scheme South Africa.