Premier Account Blocked/Frozen with no communication from FNB

Good morning, to my dismay and without any warning from FNB/RMB my account could not be accessed neither could the staff at your Risk Division assist me.

An Amount of R ***XX was refunded to me by SARS on the 13 September 2023. Prior to that SARS need verification of my Banking details to which I responded and attached the Proof of Account below.

Also attached is confirmation letter from SARS that a refund was due to me.

To add insult to injury my mobile device was not being recognised or verified and I had to go into FNB Rosebank to have this sorted and it was only then we were able to determine why the account was blocked/frozen.

FNB Secure Chat is of no help when my device (mobile phone) was not recognisable yet it was the only device I used for Online Banking. Instead one of the options is that I pay R310.00 to reactivate my device when I was not responsible for deactivating the device in the first place.

I wish to highlight again that there was no communication from FNB/RMB or its Risk/***** Division of the reasons for the hold on the Account.

Please release the monies immediately with a valid reason as to why it was placed on hold.

I wish to further highlight that FNB Rosebank was not at FAULT however they were the most helpful staff that discovered where and who caused the holdup SARSFNB/RMB.