1 reviews | Active since Mar 2009
PREMIER ACCOUNT AND UTTER BURDEN AND WASTE
<p>1. It’s happened again!!!!!</p> <p>Yesterday I went to withdraw cash from an ATM.</p> <p>And again i stuck my credit card in and it did not give me the choice of whether to withdraw from my cheque account!!!!!!!</p> <p> </p> <p>IT USED TO DO THIS BEFORE WITH MY GOLD ACCOUNT, NO PROBLEM….HAS ANYTHING CHANGED?</p> <p> </p> <p>I CANT KEEP ON SENDING HELLOPETER POSTS BECAUSE YOU HAVE CHANGED SOME POLICY WITHOUT INFORMING ME.</p> <p> </p> <p>IT’S QUITE ********* TO CREATE A HABIT THAT YOU CAN INSERT ANY CARD INTO AN FNB ATM AND BE REQUESTED WHICH ACCOUNT YOU WANT TO WITHDRAW FROM AND THEN TO SUDDENLY STOP THAT FUNCTION!</p> <p> </p> <p>IT USED TO BE ONE OF THE CONVENIENCES OF BANKING WITH FNB THAT I DONT HAVE TO CARRY EVERY CARD I OWNED IN CASE I NEED TO WITHDRAW.</p> <p> </p> <p> </p> <p>This needs to again be resolved and sorted out.</p> <p> </p> <p>2. I’m also concerned about the e-bucks that I am receiving. Has this also changed? I make regular purchases from checkers and recently have purchased flights…but my last two months e-bucks balances have been lower than what i expected. Has anything changed? I was told that my ebucks would increase if I upgraded to Premier.</p> <p> </p> <p> </p> <p>IF YOU ARE GOING TO CONTINUOUSLY GIVE ME HASSLES WITH THIS PREMIER ACCOUNT THEN PLEASE INFORM ME THAT THIS IS THE TYPE OF SERVICE YOU GIVE, AND THEN I WILL EITHER DOWNGRADE BACK TO GOLD OR JUST CLOSE MY FNB ACCOUNTS ALTOGETHER.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
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Complaints Resolution
Melinda Duvenhage
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
