Prehistoric Banking

I've reached my breaking point. Their customer service is non-existent - you'll never receive updates on your case unless you chase them down yourself. If you go to a branch the consultants are absolutely insulted that you didn't use the Secure Chat function. Why do you even have branches?

When you do contact them, prepare to be shuttled between departments like a human pinball, often landing with staff who can't help with your issue. The "Private Banking" tier is nothing but a marketing ploy - I've seen no tangible difference in service quality despite paying premium fees.

When I attempted to downgrade to their Easy account to reduce fees, I was told I could only move to Aspire - a completely arbitrary restriction that makes no financial sense for customers.

Save yourself the frustration. FNB's glossy advertising masks a disorganized institution that prioritizes fees over actual service. Take your business elsewhere if you value your time and sanity.