1 reviews | Active since Jun 2014
Pregnancy not a disease but a condition
<p>one of those unlucky days that i so happen to get paid on the day of Black friday, i went to Boulders mall hoping to grab something to eat when after standing in a very lengthy que im told the card machine doesnt work and ill need to use cash. as i did not have cash at that time i decided to got to FNB at Boulders Mall. the last time i was there there was two fnb's, one was just the atm's whilest the other was a like a branch. i walked the mall looking for one of them when eventually someone directed me to the new FNB premises.</p> <p> </p> <p>by getting there i find a very lenghthy que so i decided to find out from the sales person at the door if there was another ATM besides that one. the greeting was sooooooo awful that i felt i had to do it twice just in case i did not har properly the first time.</p> <p> </p> <p>i greet a gentleman standing by the door that leads into the branch, he was together with a lady around 13:00Hrs, he responds by saying "mmmm". i greet him again just incase i did not hear properly and again he responds "mmmmm"</p> <p> </p> <p>i ask him if there was another ATM close by besides that one that i could go tohe responds its only this one. i responded "yho this long que" he says yes and you are going to stand in this que because pregnancy is not a disease but a condition, even if it means you will wait for three hours then you will because you are not sick but pregnant".</p> <p> </p> <p>i was very shocked and i decided to leave.</p> <p> </p> <p>i have been with FNB since 2006 but i have 'NEVER" recieved such bad service my entire life. Was it for show as the ladies he was standing with started to laugh or is this the Customer Service he was trained to offer?</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Now this is the FNB i know and i am proud of. The branch manager contacted and she was very apologetic for this incident.
The idea is not to get anyone into trouble but to make sure this does not happen to anyone else because it was a very painful and sad experience especially after my complications to have someone say that.
Now this is the FNB i know and i am proud of. The branch manager contacted and she was very apologetic for this incident.
The idea is not to get anyone into trouble but to make sure this does not happen to anyone else because it was a very painful and sad experience especially after my complications to have someone say that.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
