1 reviews | Active since Jul 2018
PREFUNDED CREDIT CARD
I opened a PREFUNDED credit card because you earn double the ebuck when buying something. The FNB consultant who opened this account told me that it will be just like a debit card because I have to deposit money into that account to use. I did a Forex payment and needed money from the account mentioned in order for the payment to be finalized only to be advised that it will take 5 to 7 working days for me to transfer MY money from this PREFUNDED card to my cheque account. I can swipe the card with no problem and then the consultant at customer care told me I can WITHDRAW the money, R17990 and pay into my cheque account which cost me R438 transaction fee and I did not even see the money!!! And I paid about R1100 more in the Forex transaction because of the difference in exchange rate. Not extremely not very happy!!! And I did not even earned 1c on the PREFUNDED credit card!!!
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)