PREDATORY LENDING!! AT ITS FINEST, SNEAKY & MISLEADING! NOT HAPPY

I am so fed up with FNB, firstly their Covid cash relief loan was miss leading and the fact that one could not access statements or any information pertaining to the account is completely ridiculous and that I had to request a detailed statement in order to keep track of what FNB was doing with that account. I queried this with the social media team and was told that the system wasn't set up for us to view the information?? So we have ZERO clue as to what FNB are doing with the loan, how they are using it? From one week to the next, the balance on that account jumped from a small debit balance to this massive debit balance and that is when i had enough and called FNB and not only was I sent from pillar to post, put on hold, spent nearly an hour on the phone, no one was able to tell me what the funds were used for?? I eventually tweeted FNB and finally someone called me a few days later, to my shock and horror, I see FNB took over my Wesbank instalments, putting me FURTHER in debt. This despite me applying directly via Wesbank for a PAYMENT HOLIDAY which was apparently granted to almost all NON FNB customers?? Why, because they didn't have FNB accounts with a linked Covid Cashflow relief loan. Now the question here is, if I had app**** directly to Wesbank, surely FNB should make it VERY CLEAR that the Covid CASH FLOW relief account (Cashflow meaning CASHFLOW and my understanding was that Cash-flow account was being used for the interest on my OD and Credit card and to pay my Credit card) When FNB said that the Covid Cashflow was to assist with the "day to day". And in all my correspondence with FNB via the Twitter account I had made it very clear I did NOT understand that Covid Cashflow account, I had no idea how it was to be used or how it would be helping me. I made it quite clear that I was not happy that i couldn't access the account and was told it was a "shadow" account?? What ever that means. The fact that I couldn't keep "track" of that account is beyond ridiculous and very sneaky. Now, had Neo Sithole from Wesbank done her due Diligence, and Mavis Mashele from FNB done her due diligence and actually called me when I queried my Wesbank issues, I would have know BEFORE IT WAS TOO late what that Covid CASHFLOW account actually meant. Because FNB at the time of applying I was desperate, vulnerable and thought I was being assisted by my bank of nearly 30 years. The process was miss leading and very UNCLEAR as to what the Covid cash flow relief account would be used for. In fact I was told by an EX FNB employee that she was advised AGAINST that account by another FNB colleague!! That in itself means that FNB took the opportunity to prey on vulnerable clients who found themselves in a desperate situation. This is know as Predatory lending. This FNB is not cool, not fair and also after all this, you have put me in a worse state than I was prior. Because now I have a loan to repay that includes my Wesbank instalments which I thought were A PAYMENT HOLIDAY meaning I would NOT be paying Wesbank for three months, like other NON FNB clients received. So YOU DO NOT HAVE MY BACK, you took advantage and you FNB and Wesbank were not thorough with your clients about what they were getting themselves into. Whats more, you still accessed the loan from my Mother's account who is 81 years of age, you were still waiting on the documentation to APPROVE her loan account (I know this as I was handling it and when I saw the notification, I said it wasn't actually worth it and that she didn't really need the loan because after all, she couldn't use it to consolidate her debt, like we both thought we could) So you FNB just went ahead and made use of the loan with out all the necessary paper work you required?? That is *******, and very under handed. In spite of us requesting to close the account the 7th of August and no one bothering to contact my Mother... then we see you have made use of the account and now requesting that she pay the settlement amount of nearly R 3000.00 in order to close the account?? YOU FNB, have been very underfunding and sneaky, you never received one supporting document pertaining to my Mother's Covid "cashflow" relief account yet you still made use of it?? HOW IS THAT RIGHT? HOW IS THAT LEGAL?? REPEAT: I APP**** FOR A PAYMENT HOLIDAY VIA WESBANK, WHAT I GOT WAS A LOAN VIA FNB WHO TOOK OVER SAID "PAYMENT HOLIDAY" AND NOT ONE PERSON CALLED ME TO ELABORATE, EXPLAIN OR GIVE ME THE OPTION: "DO YOU WANT A PAYMENT HOLIDAY FROM WESBANK" OR " DO YOU WANT A LOAN FROM FNB" That is all my woes with FNB and Wesbank in a nutshell. Something as important as my FUTURE FINANCES you FNB AND WESBANK SHOULD HAVE CALLED ME, EXPLAINED AND MADE MY CHOICES CLEARER! You didn't and now I am bearing the brunt of a what I see as a manipulation into Predatory lending. NOT WHAT I EXPECTED FROM WHAT I THOUGHT WERE THE GOOD GUYS!!