Predator behaviour for a policy

When you get a call from the call centre agent who tries to get you to start a funeral plan but behaves like a predator telling me that I should get my family to pay for it. When I explained that I am unemployed she became worse. This is not how you do business. Secondly I am trying to find out information on my account and your call service on the app is useless they cannot hear or that's what they say