Pre paid electricity nightmare

I bought pre paid electricity R500 using online banking and the token number that i got its not loading, i did consult my municipality regarding the matter and was told that the token number is not valid.. im very fustrated now fnb is telling me that i must go to the municipality, which i did go.<br> <br> <br> i was a fan of fnb online banking but since now i have learnt my lesson, no more and i will strongly advise all my family and friends to stop using fnb online, telephone banking..