Pre-Approved Temporary Loan Error

I am writing to formally escalate multiple unresolved issues and an extremely poor service experience that I have encountered. Despite numerous attempts to resolve these matters through your call center, I have been repeatedly transferred, subjected to multiple redials, and ultimately disconnected without resolution. Summary of Issues: Pre-Approved Temporary Loan Error Each time I attempt to accept a pre-approved temporary loan, I receive a technical error. This results in unnecessary credit enquiries against my profile, which negatively impacts my credit record. I suspect this may be linked to my ID being flagged with the South African ***** Prevention Services (SAFPS), but no one has provided clarity or assistance. Pending eBucks Complaint I logged a complaint last week regarding not receiving eBucks for my Netflix subscription. The matter remains unresolved, and I have now been told to visit a branch to correct an error caused by internal incompetency. Service Experience: Your call center experience has been unacceptable. I called *** from *** and was sent from pillar to post, with multiple transfers and no resolution. Eventually, I was hung up on. This is not the level of service expected from a leading financial institution. Impact: Wasted time and effort. Negative impact on my credit profile due to unnecessary enquiries. Inconvenience caused by being forced to visit a branch for an issue that should have been resolved remotely.

Action Requested: Immediate investigation and resolution of the loan acceptance error and removal of any unnecessary credit enquiries. Prompt resolution of the pending eBucks complaint without requiring a branch visit. Feedback on why these issues were not resolved at first point of contact and what steps FNB will take to prevent recurrence.