MX
Megan X

1 reviews | Active since Jun 2016

22 Jun 2016, 11:22

Pre-Approved is misleading

<p>I have been with FNB ever since I opened a bank account.</p> <p>I received numerous phone calls from FNB offering me a credit card. I also had a "pre-approval" on my FNB for a credit card and now when I apply I get told that I cannot afford it when nothing on my records have changed.</p> <p>It is extremely misleading to advertise pre-approved mean time it actually isnt. I am now left with cancelling an overseas trip due to this misleading approval.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jun 2016, 11:51
Official

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 946085.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)