Power Service Delivery/Request for Review of Call Recording – Reference RF***

Dear Sir/Madam, I was on a call with one of your Loans Department agents regarding my application. This was my sixth call to the department, as I have been trying to verify that all the required documents have been received due to the numerous SMS notifications requesting documents that had already been submitted. While my previous five interactions with your team were pleasant and helpful, this particular experience was extremely disappointing. During the call, I became frustrated by the agent's apparent lack of enthusiasm and willingness to assist. Despite my attempts to obtain clarity, I felt that the agent was unhelpful and unwilling to resolve my query. I kindly request that you review the call recording referenced below and assess the level of service provided: Recording Reference Number: RF*** The agent remained on the line without offering zero assistance until the call was eventually disconnected from my side. I believe this interaction falls below the standard of customer service I have come to expect. I would appreciate it if this matter could be investigated and if feedback could be provided regarding the outcome of your review. Kind regards,