POUR SERVICES AT FNB MALL @ CARNIVAL

THIS IS AT FNB AT MALL @ CARNIVAL My ID nr was captured wrong at the bank, after documents was filled in with supporting documents as requested in April 2020 (beginning of lock down) my ID nr still is not corrected. I have a Health Cash Plan policy with FNB that I can not access because of my ID that is not corrected. I requested them in May 2020 to cancel this and this is still not done as well. After numerous emails to them regarding this and telling them if the problem is not sorted I will move to another bank this is what I received from them: "Good day

Thank you for your mail. Kindly provide us with the details of the bank so we can change them from our side.

Thank you

Please contact us on weekdays between 08:00 and 17:00 and Saturdays between 08: 00 and 13:00 for further information.

Call Centre Number: *** E-mail Address: ***

Kind regards

FNB Life"