Post Covid - Willing to pay, but being ignored

Disgusting Service from FNB During lockdown I made use of the three month COVID relief that FNB offered, ,and now that I am ready to pay all my bills again they forget to reinstate debit orders, can’t explain how the balance on the COVID relief fund was accumulated and just charge you fees for what they perceive to be a delinquent payer. I’m so disappointed. You would think that the bank would be glad that I want to start paying seeing that I was always up to date with my commitments. And when you phone no one can answer you in the call centre or on an app. I’m disgusted that a Bank can treat me so badly when all I want is to pay my commitments and to understand what transactions make up the balance of my COVID loan. I’m begging for a person to talk to me and tell me what is going on and give me some answers.