Possible ***** - with no help from my bank FNB

if i could give FNB a no star I would. My personal journey (nightmare) started on Thursday afternoon, where I received a Debit order mandate on my account. I of course did not know about the debit order, thus declined the transaction. I then phoned the number on the back of my card. Problably 6 times. As I was cutoff, the person did not know what to do etc etc. Just the type of service that I expect from the bank that I have banked with for the last 20 odd years. So it was service as per normal. Basically they said that they cannot assist me at all and that I have to contact the SAFPS (which is closed basically during Public holidays, Fridays, Saturdays ad Sundays) I have subsequently contacted them for assistance, but still waiting on them. I just now got a missed call from the number ***, I then phone the number back getting through to FNB sales, now with the ***** that I am aware of that is being committed this really scares me, as i don't know if somebody is trying to take out a loan on my name etc etc. The person says that they cannot help me (as nowhere can they see if a sales is being made on my account) and refers me to phone the number on the back of my card. Think FNB should be called. The never ending Circle bank.