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grantrobertson G

1 reviews | Active since Jun 2017

03 Apr 2019, 09:01

Possible ***** - No one can assist !

I've got a possible issue going on right now, that no one has been able to assist with for over an hour. I received an SMS and email saying 'Congrats, your Share Investing account has been opened'. I haven't done anything in over a year - so this was a little worry, so I've decided to check my FNB Tax Free share which reflects R0.00

I contacted General Enquiries straight away, but no one can help and the right department only opened at 8:00am. And then phoned after ... and no one could help again, they just put me straight though to General Enquiries. I verified and went through again ... but again no one could help.

I decided to phone ***** direct and was told 'Sorry - only you know if you have ***** ... we can't tell you. We can't help'. I tried to explain that my balance is R0.00 - but was met with the same comment 'Sorry! WE can't help!'

Who can actually help me right now ?!

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2019, 10:55
Official
 Good Day, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused. 

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback. 

The reference number is ***. 

Regards,
 
Hello Peter Complaints Team 

*** (option one)

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grantrobertson G's update04 Apr 2019, 06:20
Reviewer Update
Can someone please get back to me and let me know what is going on? I can't believe one can't report ***** to your organization. And if external parties are used, it still takes 24hrs+
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grantrobertson G's update05 Apr 2019, 06:29
Reviewer Update
Day 4 - zero balance. ***** department - Not interested in assisting General Enquirers - Have no idea what is going on HelloPeter - No Reply RBJacobs - No Reply Online Chat - Cannot see my accounts and recommends phoning / viewing online I've email ***** and complaints yesterday, as well as Twitter this morning - so 7+ platforms to report an issu
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grantrobertson G's update06 Apr 2019, 07:51
Reviewer Update
Please close this case. I've managed to sort out the issue myself in the 4 days you you were 'investigating'. Last year I had an eBucks query that was 6 days 'investigating'... And decided to email CEO eBucks and sorted in 10 minutes. There really is something wrong with your team