1 reviews | Active since Aug 2018
Possible accidental deceptive, dishonest or ********** MTN Data packages sold by FNB over their FNB App
Please be aware that the FNB banking app MTN Data Packages above 3GB (that is the 6gb, 10gb and 20gb packages) do not get loaded on you MTN Account but FNB deducts the money now from your account for it.
When contacting them they just indicate that you have to wait 12 hours before you can log a support call and that I have to contact MTN for the data, which is not reasonable as I bought the product from FNB not from MTN. This has happened three times now, once on the 3gd, 6 gb and once on a 10gb package.
No where through the whole process do we get terms and conditions or a warning stating that if we have a problem we have to contact MTN.
Good Day Antonie De Vry ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Antonie De Vry ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
