POS ***** - Failed POS refund transaction, no resolution by FNB / Merchant Services

<p>Failed POS refund transaction for R950 on 28 May 2016 @ 14h17 from Camelot Spa (FNB Bus Client) to myself (ABSA Client) has not been resolved yet by FNB Merchant Services - waiting 5x weeks for resolution. Told to wait for another 10 days due to "reconciliation". Given REF: ********** 7 by ********** FNB Business Relationship Manager. Customer Service levels are non-existent at FNB - you have to spend hours/days to prove to them that a transaction has failed due to their ineptitude. Seriously FNB - how many clients are being ********** like this on a daily basis ????</p>