POS cardmachine does NOT pay over transactions

<p>Our family business makes use of a FNB Merchant card machine to do transactions.</p> <p>Some transactions are approved, BUT NEVER paid accross to our linked FNB account.</p> <p>Latest example: on 23 Jan 2017 a transaction was approved for R2951 @ 19:50:15</p> <p>Till today that money has not arrived in our bank.</p> <p>Whats worse I just spent 41 minutes (I have the cellphone records to prove this) on the phone with FNB, with NO RESULT either. All I got from them after 30 minutes was that I must call technical support, which I did at ********** 012, option 4, and the phone was not answered after 11 minutes. I gave up highly irratated!!</p>