EF
Elizabeth F
1 reviews | Active since Nov 2015
12 Nov 2015, 08:55
PORTING OF CELL NUMBER
I bought an Iphone online with FNB, received the phone, went to Cell C [as I am a prepaid Cell C client] to do a sim swop. Had good connection for 6 hours and then absolutely no service thereafter - it is now SIX days with no cellular connection. FNB Connect said they reversed their action on Monday the 9th November BUT I still have no connection - phone my number and you will get THIS NUMBER DOES NOT EXIST!!! MAY I PLEASE HAVE MY NUMBER BACK AND MY R1000 AIRTIME THAT WAS IN MY PHONE?
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FNB (First National Bank)'s replyOfficial
12 Nov 2015, 09:20Hello fishliz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 810912.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 810912.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply12 Nov 2015, 09:20
Official
Hello fishliz,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 810912.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect who will provide you with feedback.
The reference number is 810912.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)