Porting Issues with FNB Connect - a Laughable Situation!!

My wife has been trying to port her number from FNB Connect now for more than a week. After several calls to FNB Connect customer care (every agent gives us a different story - and I will tell you their customer care diet is shocking) we are still not able to port the number to Vodacom. After then being told that we could not port the number to Vodacom because it is an 084 number which belongs to Cell C, I called Cell C and they told me that FNB Connect just need to update the details on the number to port it, I tried again with FNB Connect customer care but it is an absolute joke!!! Really, I find it absolutely incredible that such a simple task which took less than 24hrs to port to FNB Connect, has now taken more than a week and we still getting nowhere. Does anyone know what they are doing at FNB Connect? Can someone please help with this situation as it has now become a joke!!!