Portia at FNB needs a new job

Honestly, I'm doing this review because your "Team of Bankers" can't even speak proper English and I don't think they know what they're doing. I'm trying to renew my licence on Nav Car. It's not working on the app so I went on the chat to get an email address to send my documents instead of trying for the 100th time to unsuccessfully upload it onto Nav Car. First I get Tholoana, she gives me an email address ***. Thanks, I email all my docs. I get an automated response - that email address isn't in use anymore. I go on the chat app again, this time I get Portia. Portia has no flippen idea what's going on. This is the conversation: Portia: An email would need to be from traffic department Me: What? I need an FNB email address so that I can send you my documents so that you can renew my licence. Nav Car isn't working. Portia: The licence department does the renewal, even if you do it from the App, it still goes to traffic department. So if you was an email address then you need an email address from the traffic department Me: I have no idea what you're talking about. Isn't the whole point of Nav Car so that I don't have to go to the traffic department? The Nav Car app isn't working. I need you to assist me otherwise. And then conveniently "The Banker has been disconnected" PFFFFFFFFFFFFFFFFFFFFF So this ONE star is for Portia - she might need some better supervision in terms of FAIS. THANK YOU Xoli for connecting me to Tshepo at Digital support who is seemingly the only one who knows how to get into contact with the Nav department. You both get 5 stars. Tshepo gets 6 stars for calling me ma'am :) Portia still sucks tho. Oh and this whole ordeal only took 67 minutes. I lodged a complain/query on FNB's website - so hopefully someone gets back to me before I have to pay penalties on my licence renewal!