1 reviews | Active since Jul 2018
port from fnb to vodacom
A month ago I tried porting from fnb to Vodacom and my number for no reason got lost.Vodacom did a brilliant job in assisting me and eventually I found out fnb refused to release my number and I battled with them and eventually when I lodged a complaint on hellopeter they reinstated it back on there network after telling me Vodacom lost my number.On Wednesday the 08.08.18 I went to Vodacom to port as fnb service is pathetic,to date fnb is giving me the run around again telling me Vodacom must accept as I know Vodacom accepted the port as I was shown the message on the system.fnb is refusing to release my number once again.I am on the verge of closing all my accounts with fnb and moving to a provider that is customer orientated and not ******** as they think they can bully people by with holding things which do not belong to them.I hope hellopeter can assist me in getting this port resolved.
Good Day Taswell Franciscus,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Taswell Franciscus,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
