Poppi non-Compliance

Trying to open an FNBY account 1)Card got delivered 2) Provided all FICA docs to Courier. 3) Tranfer funds to card but now cant access his funds on his bithday 4) Cant activate card still after 7 days 5) Call the Call centre, they activate 6) Still cant transact, contact chat, say I need to contact FNBY 7) FNBY say contact FICA 8) Contact FICA, say its weekend wait re-send docs and wait 9) Frustrated I resend the docs. 11) 7 Days later, say need more docs 12) I say close the account 13) Told to mail branch*** and wait.... then told cant cancel until I send missing doc ( which courier collected on delivery) 14) Then told only way to cancel is to to into branch - during COVID peak yes!

Summary

I now cant access money I transferred to an account Neither can I close the account thats on Hold until I either provide the docs they want ( which courier has and emailed to FICA) or go into a branch during Covid.

Where are personal docs with Courier, what happened to POPPI, how can you not have the docs when Courier wont handover card without me being compliant?

Conclusion 1) Premier banking, Online applications, FICA, Call Centre, Chat, all useless. 2) Close accounts, wish I could close all in one go.

Thanks FNB, you cannot help me.