POPIA Breach – FNB Supplying Incorrect Personal Information Resulting in Ongoing Harassment

I am lodging this complaint due to a serious breach of the Protection of Personal Information Act (POPIA) arising from incorrect personal data supp**** by FNB to its appointed attorneys, GL Attorneys.

I am not the debtor, I do not hold the referenced FNB Cheque Account, and I do not owe FNB any money. Despite this, I am being repeatedly and ********ly contacted on my personal cellphone number regarding another individual’s outstanding FNB account.

I contacted GL Attorneys directly to notify them that they have the incorrect person and contact details. I was advised that the information was supp**** by FNB and is deemed “correct.” This is demonstrably false.

I explicitly requested that:

My number be removed from their records immediately

The cellphone number be verified via RICA, which will clearly confirm that this number is registered to me, not to the alleged debtor

Despite this, the harassment continues on a daily basis.

Below is an example of the SMS I continue to receive:

“Urgent: No response has been received on your FNB Cheque account. Payment or a formal arrangement is required effective Jan 2026. Set up an arrangement or pay via our chatbot: https://gla.swordfish.co.za/archi/ or contact GL Attorneys ***. ***. Further action may apply. GL Attorneys”