POPI VIOLATION

I am now extremely angry at the service or lack of received from FNB. Since the 29th of July 2021 there has been an ongoing investigation and NO resolution. Someone accessed my account and made changes to my settings without my permission. I cannot belive it takes more than 3 weeks for a "high priority" case. This is a POPI violation and I'm tired of copy and paste responses with no feedback and no urgency or care for my account or even the decency of a reply from the customer service. I would like HELP.

If I do not receive REAL and useful feedback I will be reporting FNB as not being POPI compliant because if my account was accessed, how many others are not secure and just have not noticed. To be apart of this bank is disheartening when my safety is not being treated with urgency.