***** POPI ACT

My husband got divorced in 2019 and opened an account with FNB in 2021. There is now a court case between them where his ex-wife showed and has given us proof that she had drawn his (my husbands) bank statements since 2021 and she claims her email address is still linked to his account. That is impossible!!!!! She has no authority to his account because she had to sign to have that when he had opened the account. So, someone in the FNB gave her access to draw these statements and THAT alone is against the POPI ACT and then my husband went to his local bank to find out what is going on. He wants answers and we want that person fired. FNB told them that his ex-wife's email address is NOT on. They said they will investigate and phone him back. and it's been 3 weeks, and no one has phoned him back. We want answers we want an investigation, and we want to know who is responsible for giving her the access, because I AM NOT EVEN allowed to access his account.