POP functionality still not working when making EFT payments

The send proof of payment function when making payment via EFT is not working. I have paid money quite a few times and when I enter the email addresses to send the POP and confirm the payment, the POP never arrives. I have complained about this at an FNB branch and again today on secure chat with the Premier Banking Service Suite but I am throws from pillar to post. There is a technical issue on your side and it needs to be resolved please.