Poort service

Hi, my card was cancelled without my knowledge or consent. I was a store paying for my items. Then my card declined, then I went to find a FNB bank in the mall.

Which was closed for renovations. Then I walked about 20 minutes to a FNB atm, which was not open. Then I walked another 15 minutes to a FNB branch at College Square in Bloemfontein, which was fortunately open.

Then I told Lulama what was happening with my card, then he went to check with another lady was wrong. For about 5 minutes they tried to assist me, then they decided that I should get a temporary card. Because I did not have my phone with me and I could not withdraw money, which I needed.

Then Lulama advised me to order another card and that I would not have to pay for the new card since my card was still in my possession and it was not cancelled by me.

Then I was told Ilzette would assist me with the temporary card, which she did. But when I told her to order another card for me she told me I could order it on my app. When I told her for the third time, she finally said she would order it for me.

Then I told her to rather leave it.

I really don't understand why I had to force her to order the card for me and I could hear from her tone that she did not want to do.

What do I as client say to such terrible service from her and her telling me I should order the card on my app. Instead of her doing it for me.

I left the branch feeling disappointed in the way she conducted herself. Really pathetic service.