poorly-serviced FNB (ranked 13th globally) - move to Capitec (ranked 3rd!)

My telephone call has now reached 1 hour, 30 minutes as I write this. I often travel overseas, with different time zones. On many occasions I have had to phone into FNB, and whether local or abroad, their response time to calls is in excess of 1 hour.

I first joined FNB as a Private Client account holder, but due to on-going poor service, I could not reconcile paying high banking fees in lieu of services rendered. I downgraded to their Gold account as a result.

I have submitted complaints via email, telephonically, and at their branches. I am now considering moving banks entirely. According to current serveys and performance indices, Capitec Bank seems to be the best. CapitecBank has an average rating of 3.7 globally, compared to 3.5 for UK banks, 2.9 for Canadian banks, and 2.8 for German banks. Capitec Bank is ranked 3rd globally, while FNB is ranked 15th. Why am I wasting my money at FNB?

My telephone call is now logged at 1 hour, 34 minutes, and counting...