POOREST SERVICES EVER FROM A BANK!!!

My wife transferred money from her one FNB account to her credit card account, which she has never received a card or used the card by mistake. My wife called FNB to notify them of the error she made and requested the funds to be transferred back to her check account 5 days ago Today my wife called FNB credit card department again to enquire about the funds being transferred back to her saving account. The services representative stated that it would take an additional 5 days for anyone to review her request. The service levels from FNB are shocking!!!! The worst in the banking industry. We are both going to be closing and moving all our accounts from FNB.