Poorest services ever
Am very disappointed with the service from the Business Accounts Call Centre Department.
On the 18 of January 2019 I openned a Business Account telephonically everything went great and it didn't even take 5 minutes, I had an account number.
And then I received an email stating that I must send the supporting docs of which I did that very same day.
Everything was dragging I had to call in and would hold for almost 30 minutes,by then I already had a bank account ,they sent me an email on the 25 January 2019 which was a Friday and I sent it back the following Monday, and I have already deposited money in the account as one of the e-mail said I should.
Last week Friday I decided to go to the branch the lady that was assisting me tired to help but she couldn't as it was blocked by the call center, but she called them and spoke to one of the administrator and she said they only received the document I sent on Monday only that Friday, and she said that the account will be active on Tuesday the latest.
So yesterday which was Wednesday I called in as my account was not active and I must say the lady tried to help me and she said she sent an agent request to her Team Leader and said that by the end of business day my account will be activated, just before 5pm I checked and it was still on hold and I called in luckily I spoke to the lady that I spoke to earlier and she said they have managed to remove one thing but the hold was still on my account and she is going to send an agent request and I must call in today anytime after 12.
Then today I called in the lady I spoke to said the CK document is missing, I was very suprised cause no one has ever mentioned that and she said that she sent an agent request and I will get feedback between 2 to 3 days, and I asked to speak to the Team Leader she said non of them are available.
I am very confused and now I deposited money in that account and I can't use it, I have responsibilities and commitments and I urgently need that money.
If the account won't be active then give me my money.
I would never recommend telephone or online accounts opening to anyone.
