Poorest Service I ever received on earth from a bank!

It appears to me that switching back to FNB was the worst decision I've had to make in this world. On the 17th April 2018 I received a call from FNB Agent after I made a request to be contacted. I cannot remember the lady's name but I can confirm that she wasted ****** 26 minutes 14 seconds of my time making lame promises. Before ending our call, she said to me that she already sent me Overdraft & credit card agreement or contract that I need to sign and scan back. She also said that she also sent through salary switching letter and debit order switching form to me. I expected the emails to come through minutes later because she assured me that she sent a number of emails. Now, at 5:15 pm nothing came through. I am not at work from tomorrow and possibly for the rest of the week. Meaning I'll not have resources to access emails/printing/scanning. How the hell does a person choose to make such false promises like this on earth? or is this standard operating procedure at FNB? Or is it like FNB just wanna make their clients to feel that they are somehow desperate? I am saying this because I tried calling several time without getting assistance. This is so disgusting and nonsensical! ****** ****s!