GA
Gerhard A
1 reviews | Active since Dec 2023
04 Dec 2023, 09:44
Poorest service ever
We are estate agents with a client that is purchasing a property with cash funds through us . Our buyer is trying for more than a month now to transfer his cash for the sale into our Conveyancers trust account without any success . Our client is going to miss out on the property and will be sued by the seller . Nobody at FNB is willing to help or is willing to take responsibility This is the worst case of poor service that i have ever come across . FNB should be ashamed of themselves !!!!!!
Helpful (0)
Replies (1)0
Replies (1)GA
Gerhard A's updateReviewer Update
05 Dec 2023, 09:29FNB is still not taking this matter seriously .
1st contact was from someone wanting the Bond Account nr ?!!! The issue has nothing to do with a bond .
2nd response : Kindly request the FNB account holder to contact us directly to proceed with logging a complaint, as we note that you do not have power of authority on the account in question. ":
Contact directly where ? No phone number no contact person , nothing !!!
It will just end up in more ''rompslomp'' and time wasting . My client already driven to Cape Town numerous times to get this issue resolved and still nothing ! If you could not resolve this issue with my client when he was in the bank in person how the hell is an email to nowhere going to help .
It is time for FNB to man up . We need a direct line to a person who takes the responsibility to resolve this issue .
1st contact was from someone wanting the Bond Account nr ?!!! The issue has nothing to do with a bond .
2nd response : Kindly request the FNB account holder to contact us directly to proceed with logging a complaint, as we note that you do not have power of authority on the account in question. ":
Contact directly where ? No phone number no contact person , nothing !!!
It will just end up in more ''rompslomp'' and time wasting . My client already driven to Cape Town numerous times to get this issue resolved and still nothing ! If you could not resolve this issue with my client when he was in the bank in person how the hell is an email to nowhere going to help .
It is time for FNB to man up . We need a direct line to a person who takes the responsibility to resolve this issue .
GA
Gerhard A's update05 Dec 2023, 09:29
Reviewer Update
FNB is still not taking this matter seriously .
1st contact was from someone wanting the Bond Account nr ?!!! The issue has nothing to do with a bond .
2nd response : Kindly request the FNB account holder to contact us directly to proceed with logging a complaint, as we note that you do not have power of authority on the account in question. ":
Contact directly where ? No phone number no contact person , nothing !!!
It will just end up in more ''rompslomp'' and time wasting . My client already driven to Cape Town numerous times to get this issue resolved and still nothing ! If you could not resolve this issue with my client when he was in the bank in person how the hell is an email to nowhere going to help .
It is time for FNB to man up . We need a direct line to a person who takes the responsibility to resolve this issue .
1st contact was from someone wanting the Bond Account nr ?!!! The issue has nothing to do with a bond .
2nd response : Kindly request the FNB account holder to contact us directly to proceed with logging a complaint, as we note that you do not have power of authority on the account in question. ":
Contact directly where ? No phone number no contact person , nothing !!!
It will just end up in more ''rompslomp'' and time wasting . My client already driven to Cape Town numerous times to get this issue resolved and still nothing ! If you could not resolve this issue with my client when he was in the bank in person how the hell is an email to nowhere going to help .
It is time for FNB to man up . We need a direct line to a person who takes the responsibility to resolve this issue .