Poorest Service Ever

I a submitted a claim for credit life insurance because of retrenchment. All forms was submitted from FNB Alberton by Charmaine Mlangeni and the Reference number she gave me is ********** 7_ ********** 17. My husband is a Certified Financial Planner and he is not satisfied with the way my claim has been handled and now we feel that our next step would be to take this matter to the Ombudsman as well as Hello Peter. If we still can't be assisted in any way what so ever we will take this matter to the media which will all take place between today and tomorrow. Can someone please get back to me with the status of my claim because your consultants at the claims department doesn't have a clue as to how to do their job. We were just asking what the status of my claim was and no one could assist us because of the fact that they are *********** and I've used up R100 of airtime and could not be assisted whilst I am unemployment in this hectic economic situation in South Africa.