Poorest service ever

People that are working at fnb should just tell us if they dont want to work. Yesterday i have spent 6 hours in a branch trying to sort out one problem by the time i left the same problem was never solved. I always receive there poorest service ever it can be at a branch or customer call centre the service is the same extremely poor. I have been a good loyal client but i feel there is 0% when it comes to respecting the clients time and the service that has to be rendered. Im even considering changing to a bank that has better services