Poorest service
I took out a loan with them and only to find out that the debit order was set for the 25 of every month. On 2019-06-03 i phoned them and spent my whole entire airtime waiting, i then decided to email them in order to remedy the mistake. They rep**** with reference number 2019-06-04_ ********** 79 and said they will contact me within 3days and till today no call has been made. Yesterday i phoned and emailed them again only to witness the same. Today at approximately 14:00 i phone again only to wait on the line again. They don’t call me at all. I cant keep spending my airtime for their mistake, if they don’t get their money its fine with me i have tried.
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Replies (2)
FNB (First National Bank)'s replyOfficial
12 Jun 2019, 15:44 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
FNB (First National Bank)'s reply12 Jun 2019, 15:44
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
We would like to sincerely apologize for all the inconvenience caused. A complaint to the relevant department has been re logged for urgent assistance (*** ) who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team ***
's updateReviewer Update
13 Jun 2019, 09:22The matter was resolved in less then 4hours after complaining here. I don’t think it is right to bad mouth the brand before u get the attention of those in power. I wish they reprimand their stuff to prevent this, but all in all the complaint was resolved and i thank them for that.
's update13 Jun 2019, 09:22
Reviewer Update
The matter was resolved in less then 4hours after complaining here. I don’t think it is right to bad mouth the brand before u get the attention of those in power. I wish they reprimand their stuff to prevent this, but all in all the complaint was resolved and i thank them for that.