POOREST OF POOR CLIENT SERVICE FROM FNB IN GENERAL

I visited the Bayside Mall branch on Friday for assistance with a Administrator / Representative account number for my mom, of whom I have been appointed as the Administrator. I supp**** all document and the Manager indicated that they would get back to me on Monday. I have been very sick and not been able to go out since last week Saturday. I tried any method in the book, on google etc. to get a message to the bank to contact me so that I can follow up what is going on. I had an on line chat with several people withing FNB and was send from pillar to post, but to no avail. The more I explain to them I am sick and in bed, the more they tell me that there is no system in place to contact the bank at Bayside Mall. I am all for new technology and whatever goes with it, but I can not even try to explain my frustration to not get hold of anyone telephonically that can assist me. FNB's client service is really full of loop holes and not up to scratch. I have forwarded complaints to the comlaints line, requested copies of my almost 1 hour conversation with several different people and even send an email to the complaints department. There is no response and no feedback. What happened to offering a service to customers. I am very upset with this situation and would really appreciate it if someone in a Senior Position in FNB can asssist me in this regard.