Poorest, Most Unprofessional service I ever received from a Bank

If I could give a zero rating, I would have. I have opened up a account with FNB Online on the 2nd of October 2024. I have received no feedback on my account. I was advised that I must make a deposit to activate my account. The Deposit was made, and account is still not active after payment was made. My card was suppose to get delivered to my preferred branch. No feedback received for my card. I did call there help desk today, and the agent and his colleague laughed at my, where I was trying to get help. my Account not "Active" yet, as according to FNB, but I already regret that I chose FNB