Poor (worst) Customer Service from FNB

Opening a FNBy bank account for my under 18 child was a bad experience for me. Firstly i could not open the account via internet banking then i called in to the sales dept and they opened the account but did not alert me of the KYC and some tax requirements that went with it, which if i knew at the time would not have been a big issue. Few days later i realized the account was not active and i called in again and was taken from multiple transfers to different departments around 8 different transfers mind you, just to get some information that if i had in the beginning would require about 15 mins to complete but i had a whole 1hr of holding and being transferred. My child will not be another FNB client statistic, busy looking for his new bank now.