Poor work ethic

I went to FNB New market yesterday and gosh I wish I didn't as I only wanted a statement but left without it. Stood in a long queue at the ATM which didn't print my statement, I then went inside and there was 1 teller; yet another long queue. Attempted to speak to a consultant (whether manager or not I do not know), however received "I am still busy" response. Only 3 computers for digital and people not moving. I was annoyed by this service as they know month end is a busy time and having only 1 teller working says a lot about their work ethic. Oh I had to help an old man make an ATM deposit because consultants said they were too busy to come help him. There should be a consultant at every cubicle during peak time, telling a client that you are busy is just another rude way of saying you don''t care, but this is something I should not be telling you.