1 reviews | Active since Nov 2018
Poor Website Design - Limited functionality
I'm sort of annoyed that the developers / the management in development decided to not allow customers to receive the desktop site from their mobile. In Chrome, one can "request desktop site". While this works fine for other sites, FNB just provides the same interface as their mobile app, in default browsing and in desktop mode, the only difference being that it is smaller than before.
I suggest allowing the customer the ability to either have all the same functionality in the mobile app as in the online website, or just don't keep dishing the same page to a mobile than what the app looks like.
The reason for this is because there are certain functionalities in the "Online Banking" that is not available on the app or app lookalike website.
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)